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Shipping & Returns

SHIPPING CHARGES

All continental USA orders are either shipped by UPS ground or US Priority Air Mail (at the same cost) depending on continental zone. All shipments are made using scanning and tracking methods, both for UPS and US Mail. Foreign shipping cost including CANADA is based on weight, insurance and size and will therefore depend on individual orders. For these foreign shipments we charge an initial estimated charge (see table below) which can be followed by a credit or additional charge to the customer's card once the actual shipment is forwarded and the cost is known.

  *U.S.shipping
  Up to $49.99               ..................add $8.00
  $50.00 to $99.99      ..................add $10.00
  $100.00 to $199.99   .................add $12.00
  $200.00 to $399.99   .................add $14.00
  $400.00 and up              ....................FREE

*These prices are based on standard size packages. For oversized orders please call.

RETURNS

All items are checked to be in mint condition, operation and appearance prior to shipment. Any unopened package will be accepted within 30 days. No opened items will be accepted for a return. We are not responsible for any damages or losses where the shipping company is at fault. A Euro Train Hobby, Inc RMA is required for returns, please call to obtain an RMA number. DO NOT SEND ITEMS WITHOUT AN RMA number. No refunds will be given without an RMA number. A re-stocking fee of 15% will be held on these refunds and credits.

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